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ECOmaylene3D - FAQs

Payment


We use PayPal for our online credit card payment gateway. PayPal is a secure and trusted payment gateway. We DO NOT hold any of your bank account or credit card information, neither will we see your credit card or checking account numbers.
Customers don't need a PayPal account to pay with PayPal. You can pay with their credit cards without the need to sign up or sign in using PayPal. PayPal also supports multiple currencies.


Shipping & Delivery


Local Singapore Delivery: As our filaments are manufactured locally, you may contact us for any local shipping / self-pick up enquiries. Local shipping time would take an estimated 1-2 working days upon purchase.

International Shipping: All international shipments are done via Air-freight. All international packages are shipped from Singapore. International freight timings would take an estimated 5-10 working days. However this estimated timeframe does not include customs/transfer delays. **Do Note that If you are residing in a Remote location, additional charges for Shipping may Apply. If and when additional charges are needed, our staff will inform you. Please contact us for any enquiries regarding shipping.

Zone To Starts from (USD$)
Singapore $6.50
Malaysia $15.03
America, Canada, Sri Lanka, Mexico $40.86
Hong Kong, Indonesia, Macao, Philippines, South Korea, Taiwan, Thailand, Vietnam $25.29
Australia, Brunei, China, India, New Zealand, Norfolk Island $32.60
Austria, Belgium, Cayman Islands, Cook Islands, Czech Republic, Denmark, Faroe Islands, Fiji, Finland, France, Georgia, Germany, Greenland, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Spain, Sweden, Switzerland, United Kingdom $43.57
Japan $29.00
Andorra, Bangladesh, Bhutan, Cambodia, French Polynesia, Greece, Israel, Malta, Nepal, Pakistan, Samoa, Tonga, Wallis And Futuna $66.55
Rest of the World Please Ask

*Please note that these shipping rates are constantly being revised to ensure we provide the best shipping prices whilst ensuring speed and our products delivered promptly to you. Customers bear all additional shipping fees & duties and relevant government taxes.


Returns & Exchanges


For any returns or exchanges, please do not hesitate to contact us. Our team will gladly assist you as we would like to know the issues you face and how we can better serve you. *Please note that we do not issue refunds.


Samples and Bulk Orders


Samples: All our filament samples come in 30gram packs, vacuum sealed with a desiccant bag.
Bulk Orders: For bulk orders and overseas orders above 12 kgs, please contact us for payment & shipping details!


Opportunities & Distributorship


As we grow, we are always open to explore and expand to other markets. Please contact us if you are interested in becoming a distributor or reseller for our 3D printer filaments or Hyper+ Series 3D Printers.

We are looking for distributors for the following countries:

  • Russia
  • Australia
  • Canada
  • United States
  • United Kingdom
  • Mexico
  • Saudi Arabia
  • Dubai
  • Spain
  • South Korea
  • South Africa
  • Japan
 


Contact us for any further enquiries. Our team will gladly assist you based on your requests. Thank you for choosing ECOmaylene3D! Follow us on Facebook and Instagram for the latest updates and happenings!

sales@metrowealth.com.sg
+65 6515 9989
ecomaylene3dsupport